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Customer service survey questions

Send these straight after a support conversation ends, while the customer still remembers it. They ask whether the problem was solved, how long it took, how the person helping did and how much effort it took, so you can tell a slow answer from a wrong one.

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The outcome

Speed and effort

The person who helped

Anything else

6questions in your form· about 2 min to answer

Tips for a better customer service survey

  • Send it within an hour of the conversation closing; a day later, people start rating the product instead of the help.
  • Read “was your problem solved?” first. A friendly agent with a “no” points to a process problem, not a people problem.
  • If you share scores with your support team, share the comments too; a number alone doesn't say what to change.
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