Feedback

Customer feedback form template

A short satisfaction survey you can send after a purchase, a support ticket or a visit. It asks for a rating first, because a rating is easy to give, then invites the detail that actually tells you what to change.

Use this template, freeNo card needed · edit every question

Questions: 5
Takes about: 2 min to fill
Style: One question at a time

What's inside

01How satisfied are you with our service overall?Rating · required
02Which product or service did you use?Choice · required
03How likely are you to recommend us to a friend or colleague?Rating · required
04What did we do well?Long text · optional
05What could we improve?Long text · optional

Who uses it

Shops, cafés and salons collecting feedback by QR code at the counter
Service businesses following up after a job is finished
Online stores adding a review request to the order confirmation email

Getting better answers

Send it within a day, while the experience is fresh.
Keep the rating question first and the open questions last, so people who stop early still leave a score.
Make only the rating required. Every extra required question loses answers.

How it looks

Question 1 of 5

How satisfied are you with our service overall?

Type your answer here

OKor press Enter ↵

Colours, logo and wording are yours to change once you open the template.

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