Refund Policy

Last updated: 22 September 2026

We want you to be happy with johoforms Pro. This page explains how cancelling and refunds work. Payments are processed by our reseller, Paddle.com, which is the merchant of record for all orders and issues every refund.

14-day money-back guarantee

If Pro isn't right for you, ask for a refund within 14 days of your first payment and you'll get the full amount back, whether you chose monthly or yearly billing. No questions asked.

After 14 days

Later payments, including renewals, aren't refundable, except where the law where you live says otherwise. You can cancel at any time so that you're not charged again.

Cancelling

• Cancel any time from the Billing page in your account (Manage subscription), or ask us by email.
• You keep Pro until the end of the period you've paid for, then move to the free plan.
• Nothing is deleted: your forms and responses stay, within the free plan's limits.

How to ask for a refund

Email support@johoforms.com from the address on your account, or reply to your Paddle receipt. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.