Questions that tell you whether your website works for the people using it. The key pair is "what did you come to do?" and "were you able to do it?" — task success — followed by what got in the way.
We've ticked a short starter set. Change it to suit you.
The visit
Ease of use
Problems
Overall
5 questions selected
Tips for a better website feedback survey
Link it from the footer or a small banner instead of a pop-up that blocks the page.
Read the answers where "were you able to do it?" was No first. That's where the fixes are.
Ask again a month after you make changes and compare.