Work out your Net Promoter Score in seconds. Type in how many promoters, passives and detractors you have — or paste the raw 0–10 scores straight from a spreadsheet.
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Everything is calculated in your browser — nothing you type is sent anywhere. Need a survey to collect scores? Use our NPS template.
Everyone answers one question: how likely are you to recommend us to a friend or colleague? on a scale from 0 to 10. People who answer 9 or 10 are promoters, 7 or 8 are passives, and 0 to 6 are detractors.
Your Net Promoter Score is the percentage of promoters minus the percentage of detractors. Passives count towards the total but not towards the score. The result runs from −100 (everyone is a detractor) to +100 (everyone is a promoter).
Example: 200 responses with 110 promoters (55%), 50 passives and 40 detractors (20%) give an NPS of 55 − 20 = +35.
Anything above 0 means more people would recommend you than warn others off. Many teams treat +30 and above as strong and +70 as exceptional, but normal scores vary a lot by industry — a utility and a boutique hotel shouldn't be judged on the same scale.
The most useful comparison is with yourself: run the same survey every quarter and watch the trend, and always read why people gave the score they did.
Our free NPS template asks the score and the reason behind it, one question at a time, and the AI summary groups the comments for you.
Use the free NPS template