Unhappy tenants tend to stay quiet until the lease ends. These questions cover what decides whether they renew: how repairs are handled, how easy you are to reach, how safe they feel and whether the rent feels fair for what they get.
We've ticked a short starter set. Change it to suit you.
Overall
Repairs
Communication
Your home
Looking ahead
6questions in your form· about 2 min to answer
Tips for a better tenant satisfaction survey
Send it a few months before leases end, not with the renewal letter, so there's time to fix what tenants raise.
Follow up every “yes” to the unfixed-repair question; an ignored repair is exactly the kind of thing tenants move out over.
Let tenants answer without giving their name; people worry that honest answers could affect their renewal.