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Member satisfaction survey questions

Members join for a reason and renew if they still get it. These questions ask which benefits people use, how they rate events and communication, whether the fee feels worth it and whether they plan to renew, so you can see why members stay and why they might not.

We've ticked a short starter set. Change it to suit you.

Overall

Benefits

Events and communication

Belonging

Renewal

5questions in your form· about 1 min to answer

Tips for a better member satisfaction survey

  • Compare the benefits members use with the ones you spend most on; the gaps show what to cut or promote.
  • Read the answers from people unlikely to renew first, while there's still time to win them back.
  • Send it a couple of months before renewal, not with the renewal notice.
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