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Gym member survey questions

Many members don't complain before they cancel; they just stop coming. These questions cover what keeps people turning up: the equipment, how clean and busy the gym is, classes, staff and value for money. Run them twice a year to catch problems while members are still coming in.

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Overall

The gym

Classes and staff

Value and changes

7questions in your form· about 2 min to answer

Tips for a better gym member survey

  • Compare how busy people find it with when they train. If evenings are “usually too busy”, that's a reason members cancel.
  • Send it to members who've stopped coming as well; their answers explain your cancellations.
  • Fix one thing people asked for and tell every member you did it. It's the best reason to answer next time.
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