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Client satisfaction survey questions

When you work closely with a handful of clients, one unhappy client is a big share of your income. These questions ask about the results, how you communicated, deadlines and value for money, and end with the two that matter most: would they work with you again, and would they recommend you.

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Overall

The results

Working together

Looking ahead

7questions in your form· about 2 min to answer

Tips for a better client satisfaction survey

  • Send it at the end of a project, or every quarter for ongoing work, not in the middle of a busy week.
  • With only a few clients, follow up any low score personally within a day; it's often the first sign of a lost account.
  • Keep “anything else we could help you with?” last. It's where new work often comes from.
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