Questions for guests after their stay, covering the moments that shape reviews: check-in, the room, cleanliness, staff and breakfast. Ask them before guests write their public review, and you hear about problems first.
We've ticked a short starter set. Change it to suit you.
Overall
Your stay
Your room
Service and facilities
Open questions
6 questions selected
Tips for a better hotel guest survey
Send it the day after check-out, before guests get round to writing public reviews.
Reply personally to anyone who scores below 3 — many will update their opinion.
Share the names guests mention with your team. It's the cheapest morale boost there is.