Questions about the patient experience — getting an appointment, waiting, being listened to and treated with respect — rather than medical details. Keep it anonymous and about the experience, and patients will tell you a lot.
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Access
Care and communication
Staff and surroundings
Overall
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Tips for a better patient satisfaction survey
Don't ask for names, conditions or treatment details. Keep it about the experience, and keep it anonymous.
Hand it out by QR code at the desk or send it by text the same day.
Share the thank-yous with staff as well as the complaints with managers.