A short survey after each closed ticket tells your IT team what people think while it's fresh. Keep it to three or four of these questions; the overall score and one open question matter most.
We've ticked a short starter set. Change it to suit you.
This request
Speed
The person who helped
Effort
In your own words
4 questions selected
Tips for a better IT help desk survey
Send it automatically when a ticket closes, and never more than once a week to the same person.
Read every low score and contact the person; it turns a complaint into goodwill.
Group the “keeps happening” answers; they show which fixes would save the most tickets.