Research

NPS survey template (Net Promoter Score)

The standard loyalty question — how likely are you to recommend us, scored 0 to 10 — followed by the one open question that explains the score. Run it every quarter and watch the trend rather than the single number.

Use this template, freeNo card needed · edit every question

Questions: 3
Takes about: 1 min to fill
Style: One question at a time

What's inside

01How likely are you to recommend us to a friend or colleague?Rating · required
02What's the primary reason for your score?Choice · optional
03What could we do to improve your experience?Long text · optional

Who uses it

Subscription businesses tracking loyalty over time
Service teams that want one comparable number each quarter
Founders checking whether a change helped or hurt

Getting better answers

Always pair the score with “What is the main reason for your score?”. The comments are where the value is.
Ask the same question the same way each time, or you cannot compare quarters.
Let the AI summary group the comments for you instead of reading hundreds by hand.

How it looks

Question 1 of 3

How likely are you to recommend us to a friend or colleague?

0 = Not at all likely, 10 = Extremely likely

Type your answer here

OKor press Enter ↵

Colours, logo and wording are yours to change once you open the template.

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