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eNPS survey questions

eNPS asks employees one thing: how likely are you to recommend this as a place to work, from 0 to 10? Take the percentage who answer 9 or 10 and subtract the percentage who answer 0 to 6. The number alone tells you little, so add one or two follow-ups that explain it.

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The eNPS question

Why that score

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Tips for a better eNPS survey

  • Score it as the percentage of 9s and 10s minus the percentage of 0 to 6. Sevens and eights count for neither.
  • Run it every quarter with the same wording, and watch the trend more than the number.
  • Keep it anonymous, and don't split results for groups smaller than five people.