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Client onboarding questionnaire template

Gather everything you need from a new client before the kick-off call: goals, what success looks like, how they like to communicate and who else to keep in the loop. You start the first meeting already knowing the basics.

Use this template, freeNo card needed · edit every question
Questions
9
Takes about
4 min to fill
Style
One question at a time

What's inside

  1. 01Your nameShort text · required
  2. 02Best email to reach youEmail · required
  3. 03Company or business nameShort text · optional
  4. 04In a few sentences, what are you hoping we'll achieve together?Long text · required
  5. 05What would success look like three months from now?Long text · optional
  6. 06How do you prefer to communicate?Choice · optional
  7. 07How often would you like updates?Choice · optional
  8. 08Who else should we keep in the loop?Long text · optional
  9. 09Anything else we should know before we start?Long text · optional

Who uses it

  • Agencies, consultants and freelancers starting new projects
  • Coaches, accountants and other service businesses
  • Anyone tired of chasing the same details over email

Getting better answers

  • Send it as soon as the contract is signed, with a deadline before the kick-off call.
  • Add questions specific to your service — logins needed, brand files, past suppliers.
  • Paste the answers into your project notes so the whole team works from the same brief.
Want different questions? Browse 44 ready-written question lists
How it looks
Question 1 of 9

Your name

Jane Smith
OKor press Enter ↵

Every question and the theme are yours to change once you open the template.

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